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Purchases, progress, friends or just finding the right setting. Start here, or tell us what happened.
Email supportHow do I restore a world or Kingdom Pass?
Open Settings → Purchases → Restore purchases while connected to the internet. Use the same Apple account that made the App Store purchase. Restore does not charge you again. Signing in to the game with Apple and the Apple account used for purchases are separate things.
Does the Kingdom Pass renew?
No. It is one lifetime purchase, with no subscription. It includes all current worlds and future worlds released for Combo Kingdom! You can also unlock paid worlds individually. The App Store shows your price before confirmation.
Will my progress move to another phone?
Scores, collections and unfinished rounds are saved locally. Apple sign-in helps you recover your online profile and friends; it is not a complete cloud save of every local round or collection. Restoring purchases restores access, not lost local progress. Avoid deleting the app as a troubleshooting step if you want to keep that progress.
How do I add a friend?
Sign in with Apple in the game, open Global → Friends and share your friend code or add theirs. The other person needs to accept. Your friends and you are ranked together by total high score across worlds, highest first. Your own row is highlighted in gold.
Can I change my nickname?
After Apple sign-in you can choose your nickname once. The app explains this before confirmation. The choice is permanent, so pick carefully. Contact us if a name causes a safety concern or you think moderation made a mistake; this is not a routine rename service.
Why is my Kingdom Pass crown missing?
The public badge appears after purchase ownership has been verified and linked to your online profile. Open the app with an internet connection and allow it to sync in the background. Restore purchases if access itself is missing. If it still does not appear, email us with your nickname and a description; never send a password or sign-in token.
How can I replay a tutorial?
Open Settings → Help & support → How to play and choose a world. Reading the guide does not reset your game. A new installation may show the first-time guide again because that preference is stored on the device.
Can I turn down the effects or movement?
Settings has separate levels for music, ambience and game sounds, a sound switch, haptics where supported, and Animations → Reduce motion. One choice applies throughout the kingdom. The app always respects your device’s Reduce Motion setting.
Do I have to watch ads?
No. Rewarded ads are optional. You choose one when you want the offered in-run upgrade. Availability depends on the ad service, your connection and privacy choices. If no ad is available, you can continue playing; the game may offer a limited courtesy upgrade. Kingdom Pass does not remove the option to choose a rewarded ad.
What does sharing play stats do?
It sends optional daily totals and a temporary live-play signal to our private studio dashboard. It does not attach your name or account to those stats. Switch it off in Settings → Privacy whenever you want. Online rankings, purchases and advertising choices are separate. The privacy policy explains every category.
How do I delete my online account?
Open Settings → Your profile → Account options → Delete online account. Confirm the choice; an Apple-linked account also asks for Apple verification. This deletes the online profile, ranking and social records, while local progress and purchases remain. Signing out alone does not delete the account.
How do I report a name or block someone?
Use the player’s options in Global or Friends to report the name or block the player. You can manage blocked players in Friends. You can also email us at the address below if something needs attention.
How can I request an App Store refund?
Apple handles refund requests for App Store purchases. Visit reportaproblem.apple.com and sign in with the purchase account. Your statutory consumer rights remain unaffected.
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